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Frequently Asked Questions

Everything you need to know

Can't find your answer? Call us any time at (206) 787-0606 — we're available 24/7.

Booking & Availability

How far in advance should I book my airport transfer?

We recommend booking at least 24 hours in advance to guarantee availability, especially during peak travel periods. That said, we do accommodate same-day bookings subject to driver availability — call us directly at (206) 787-0606 for urgent requests.

Can I book a round trip?

Yes. You can book both legs of your trip at once — departure and return — and we'll confirm both pickups in a single reservation. Round-trip bookings also qualify for our corporate rate discounts.

Is Seattle Car Services available 24/7?

Yes. We operate 24 hours a day, 7 days a week, 365 days a year — including holidays. Early morning flights, late-night arrivals, and weekend events are all covered.

Airports & Flight Tracking

What airports do you serve?

We provide transfers to and from Seattle-Tacoma International Airport (SEA-TAC), Boeing Field / King County International Airport (BFI), and Paine Field / Snohomish County Airport (PAE). We also serve private terminals and FBOs on request.

Do you track my flight for delays or early arrivals?

Yes. We monitor every flight in real time using live flight data. If your flight is delayed or arrives early, we automatically adjust your pickup time at no extra charge. You will never be left waiting because of a schedule change.

Where will my driver meet me at SEA-TAC?

Your chauffeur will meet you in the arrivals hall holding a sign with your name. For SEA-TAC, the standard meet point is the baggage claim level. Exact instructions are included in your booking confirmation.

Pricing & Cancellations

Are your prices fixed or do you use surge pricing?

All our fares are fixed and confirmed at the time of booking. We never apply surge pricing, hidden fees, or last-minute rate changes. The price you see when you book is the price you pay.

What is your cancellation policy?

Cancellations made more than 24 hours before your scheduled pickup are fully refunded. Cancellations within 24 hours may be subject to a cancellation fee. Please contact us as early as possible if your plans change.

Are gratuity and tolls included in the fare?

Tolls and airport fees are included in your quoted fare. Gratuity is not included but is always appreciated — our drivers provide white-glove service and any tip is at your discretion.

Fleet & Vehicles

What types of vehicles are available?

Our fleet includes Executive Sedans (Mercedes-Benz E-Class or equivalent, up to 3 passengers), Executive SUVs (Cadillac Escalade or equivalent, up to 6 passengers), and Luxury Vans (Mercedes-Benz Sprinter or equivalent, up to 14 passengers).

Are your vehicles wheelchair accessible?

Please contact us directly at (206) 787-0606 to discuss your specific accessibility needs. We will do our best to accommodate you and can arrange appropriate vehicles with advance notice.

Do your vehicles have Wi-Fi and phone chargers?

Yes. All vehicles are equipped with complimentary Wi-Fi and USB / USB-C charging ports so you can stay connected and productive throughout your journey.

Corporate & Special Events

Do you offer corporate accounts and monthly billing?

Yes. We offer dedicated corporate accounts with consolidated monthly invoicing, priority dispatch, and a dedicated account manager. Corporate clients also receive preferential rates for high-volume bookings. Contact us to set up an account.

Can you handle large group transportation for events?

Absolutely. Our Sprinter vans seat up to 14 passengers and we can coordinate multiple vehicles for larger groups. We regularly handle corporate retreats, weddings, proms, and sporting events across the Greater Seattle area.

What areas does Seattle Car Services cover?

We serve the entire Greater Seattle area including Seattle, Bellevue, Kirkland, Redmond, Renton, Everett, Tacoma, Lynnwood, Mercer Island, Bothell, and Woodinville. We also serve all three major airports: SEA-TAC, Boeing Field (BFI), and Paine Field (PAE).

Still have questions?

Our team is available around the clock. Call, email, or book online.